How To Complain About Your Councillor

How Will My Complaint Be Dealt With?

Your complaint will be considered by the Assessment Sub-Committee. This comprises of 3 members of the Standards Committee and will be chaired by somebody who is independent of Hyndburn Borough Council and Altham Parish Council.

The Assessment Sub-Committee can decide to do one of the following:

to refer your complaint to the Council's monitoring officer for investigation
to refer your complaint to the Council's monitoring officer for other action, such as mediation or the provision of training
to refer your complaint to the Standards Board for England for investigation
to take no action in respect of your complaint.

The Assessment Sub-Committee will use the Standards Committee assessment criteria to assess your complaint and decide what action to take.

If the Assessment Sub-Committee decides to take no action in respect of your complaint you have a right of appeal. You can ask for your complaint to be considered again by the Review Sub-Committee. This will also comprise of 3 members of the Standards Committee and will be chaired by a person who is independent of Hyndburn Borough Council and Altham Parish Council. However, it will not include anyone who was involved in dealing with your complaint as a member of the Assessment Sub-Committee.

For further information about the initial assessment process please refer to the following:-

The Assessment Criteria

The Policy re Anonymous Complaints

The Policy re Confidentiality

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