Stage 3: Making an Appeal

If you are unhappy with the manager’s reply you can appeal to the Council’s Head of Paid Service. He will acknowledge your appeal within 5 working days and will arrange for your complaint to be investigated again by a senior manager...

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Local Government Ombudsman

We will try to resolve your complaint to your satisfaction. If you are unhappy with the way we have dealt with your complaint, or feel you have been treated unfairly, you can complain to the Local Government Ombudsman. The Ombudsman is an...

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