Community Advice

Volunteering

During the COVID 19 outbreak Hyndburn & Ribble Valley CVS, will be coordinating community volunteers who can deliver essential shopping items, make prescription pick-ups and we will be conducting telephone befriending service all for those who are vulnerable and isolated at this time.

Download the referral and volunteer registration forms here:

HRVCVS – Coronavirus volunteer taskforce form

Food safety for community cooking and food banks

Hygiene and allergy advice for individuals and groups preparing meals to share in their community.

This guidance provides food safety information and guidance for individuals or groups wishing to prepare meals at home for their community. This can include preparing or donating meals for:

  • those in self-isolation due to coronavirus (COVID-19) symptoms
  • vulnerable groups who are being shielded
  • community groups and local organisations
  • NHS staff.

Food provided for community groups must comply with food law and be safe to eat.

You do not need a food hygiene certificate to provide food for charity or community groups. However, you need to make sure that you handle food safely.

Guidance for food businesses

https://www.food.gov.uk/business-guidance/food-safety-for-food-delivery

https://www.food.gov.uk/safety-hygiene/food-safety-for-community-cooking-and-food-banks

https://www.food.gov.uk/business-guidance/bulk-freezing-of-ambient-and-chilled-foods

Guidance for consumers

https://www.gov.uk/government/publications/guidance-for-consumers-on-coronavirus-covid-19-and-food/guidance-for-consumers-on-coronavirus-covid-19-and-food

Foodbanks

The following Foodbanks are currently closed:

The Hyndburn Helpers – St James Church, Canon Street, Accrington BB5 2ER (Closed until further notice)

Oswaldtwistle Churches Together Food Bank – Rhyddings Methodist Church, Chapel Street, Oswaldtwistle Lancashire BB5 3EP (Closed until further notice)

Our Food Bank – Great Harwood (Closed until further notice)

Closures

Haworth Art Gallery 

Please note that Haworth Art Gallery will be closed to the general public until further notice. Thank you for your support.

Hyndburn Leisure

Following Public Health England and Government guidelines, effective from Wednesday 18th March, Hyndburn Leisure are temporarily closing their Facilities.

Hyndburn Council Committee Meetings

All committee meetings in the current committee cycle have been cancelled due to the coronavirus outbreak as have all Mayoral duties. The position will be reviewed and any updates posted here.

Energy Advice

Energy firms are putting in place new measures to help prepayment customers unable to top up during the pandemic, including posting cards loaded with emergency credit to those who are self-isolating.

Regulator Ofgem has written to all suppliers, saying it expects them to “take proactive measures to support prepayment meter customers, including customers in vulnerable circumstances”.

If you can’t leave home to top up at your usual shop, Ofgem suggests you arrange for a trusted person to take your card and do it for you ((it may need disinfecting first), and leave your meter box unlocked if it’s outside your home.

And if you can afford it, and you’re not self-isolating already, energy firms are encouraging people to try and top up a little more than usual each time to try and build up some credit.

Ultimately, suppliers will deal with issues on a case-by-case basis, so the best thing you can do if you have to self-isolate or are struggling to pay your bill due to coronavirus is to contact your provider as soon as you can.

Here’s what the prepay energy providers have committed to so far:

British Gas

https://www.britishgas.co.uk/covid19

Eon

https://www.eonenergy.com/coronavirus-update.html

Scottish Power

https://community.scottishpower.co.uk/t5/Extra-Help/Coronavirus-COVID-19-information-for-ScottishPower-customers/ta-p/15029

Bulb

https://help.bulb.co.uk/hc/en-us/articles/360040774891-Coronavirus-advice-for-members-with-top-up-prepay-meters

What about those on standard credit meters?

Ofgem has told suppliers they should continue to identify vulnerable customers and work to ensure their needs are met. It says this includes taking a proportionate approach to debt recovery and late payments where appropriate.

Providers told us they will look at issues related to coronavirus on a case-by-case basis, but many told us they’d consider pushing back bill due dates, offer alternative payment arrangements and remove debt charges for late payment. So if you are having issues, make sure you contact your supplier as soon as possible.

Citizens Advice

https://carh.org.uk/