Frequently Asked Questions
Q. WHAT IS PURPOSE OF THE COMMUNITY TRIGGER?
The purpose of the Community Trigger is to enable members of the public to ask for a review of their anti-social behaviour case to be carried out. This will allow all involved agencies to assess the way in which the ASB complaint(s) have been dealt with so far, and what further actions can be put in place to resolve the issues.
Q. WHAT IS THE COMMUNITY TRIGGER THRESHOLD IN LANCASHIRE?
The threshold for requesting an anti-social behaviour case review has been set in Lancashire as:
- 3 or more complaints in the last 6 months from one individual about the same problem, or;
- 5 individuals complaining about the same or similar incidents in the last 6 months, or;
- 1 incident motivated by hate in the last 6 months from one individual.
Q. WHY HAS A THRESHOLD LEVEL BEEN SET?
Agencies in Lancashire deal with a great number of anti-social behaviour cases per year and, whilst the majority of these can be dealt with quickly, some cases prove to be much more complex. The purpose of setting this threshold for the Community Trigger is to ensure that the victims with the most complex circumstances are enabled to request that their anti-social behaviour case be reviewed.
Q. WHAT HAPPENS NOW THAT I HAVE ASKED FOR A REVIEW OF MY CASE?
Once you have requested a Community Trigger an officer from Hyndburn Borough Council will arrange for partner agencies involved in your case to provide details of your complaints and the actions that they have considered and taken. We will aim to do this within 10 working days.
An officer from Hyndburn Borough Council will then contact you to inform if the Community Trigger threshold has been met. If it is met a case review will be undertaken by the partner agencies. At the review meeting information relating to your case will be shared, assess what actions have previously been taken and decide whether additional actions are possible.
The applicant is informed of the outcome of the review. If further actions are necessary these will be discussed with the applicant along with timescales. We will aim to do this within 10 working days after the review meeting.
**IN BOTH CASES, YOU SHOULD CONTINUE TO REPORT ANY NEW INCIDENTS OF ANTI-SOCIAL BEHAVIOUR TO THE APPROPRIATE AGENCY**
Q. WHAT IF I AM UNHAPPY WITH THE RESULT OF THE REVIEW?
If the appllicant is not satisfied with the outcome of the case review they are able to request an appeal. We will aim to contact the applicant within 10 working days following the appeal to inform them of the outcome.
Q. WHAT IF I AM UNHAPPY WITH THE WAY A PARTICULAR AGENCY IS HANDLING MY ANTI SOCIAL BEHAVIOUR COMPLAINT?
The Community Trigger process should not be used where a victim is dissatisfied with the way a particular agency is dealing with their case. Where this is the case, the standard complaints procedure for that organisation should be used. Hyndburn Borough Council, Lancashire Constabulary, the Clinical Commissioning Group and Registered Social Landlords all have a published complaints procedure, the details of which can be found on each of their websites.
Q. HOW MANY COMMUNITY TRIGGER REQUESTS WERE RECEIVED?
8 requests were received and assessed during 2019/20.
6 requests were received and assessed during 2020/21.
9 requests were received and assessed during 2021/22.
2 requests were received and assessed during 2022/23.
But 0 in terms of requests that were designated as meeting the Community Trigger threshold in either 2019/20 or 2020/21, 2021/22 and 2022/23.