Home Delivery for Retailers

More convenience retailers are looking at home delivery as an option to reach local customers that are self-isolating or otherwise unable to travel to their local shop. This new guidance details what retailers should consider when starting a home delivery service.

The guidance covers the following areas:

  • How to take an order
  • How to take payment
  • How to operate a collection service
  • How to manage data security
  • Plastic bag charging for home deliveries
  • Age restricted products

The guidance has been designed in consultation with multiple Government departments, Surrey/Bucks Trading Standards and Woking Borough Council, who work with ACS on its existing Assured Advice scheme.

https://www.acs.org.uk/advice/home-delivery-retailers