Hyndburn Borough Council Complaints Procedure

Local Government Ombudsman

We will try to resolve your complaint to your satisfaction. If you are unhappy with the way we have dealt with your complaint, or feel you have been treated unfairly, you can complain to the Local Government Ombudsman.

The Ombudsman is an independent person who will investigate complaints that you have been caused injustice as a result of something the Council has done or not done. The Ombudsman will usually not deal with your complaint until you have been through the Council’s complaint procedure.

The address of the Ombudsman who deals with Hyndburn is –

Local Government Ombudsman
PO Box 4771
Phone: 0300 061 0614
Fax: 024 7682 0001
Website: www.lgo.org.uk

The Ombudsman has a leaflet called ‘Complaint about the Council? How to complaint to the Local Government Ombudsman’. You can get a copy from the Council Offices or by telephoning the Ombudsman or you can download it from the Ombudsman’s website.

Phone lines are available between 8.30am and 5.00pm Monday to Friday.