1st Call in Accrington Arndale host information event

Councillors and Hyndburn Council staff were invited to attend an information event hosted by 1st Call, Onward Homes, in Accrington Arndale Centre last week.

During the event visitors were given an insight into the work and services available and plans for the future including expanding reach and growing as an organisation.


[Cllr Kath Pratt, portfolio holder for wellbeing in Hyndburn, with Andrew Lord and Jill Stazicker from 1st Call, Onward Homes]

1st Call, Onward Homes, can help with a range of things such as employment or financial support, housing and signposting to appropriate services. The Accrington-based shop is open and available for people to drop in for help and advice.

Jill Stazicker, Team Leader at 1st Call, Onward Homes, said:

“I would like to thank the councillors and staff from Hyndburn Council who attended our event to learn more about what we do at 1st Call.

“We really value the support and are looking forward to continuing to work together in the future, to keep our services available for the people of Hyndburn and develop opportunities to grow as an organisation and expand our reach.“

1st Call in the Arndale in Accrington is open for telephone and face-to-face appointments.

The team can provide tailored 1-2-1 support to residents living in Lancashire, giving an opportunity to engage in a range of activities that will help improve overall health and wellbeing and provide support with issues such as employment support, financial advice, housing needs, accessing training and volunteering roles, and advice on other external organisations that can offer support and guidance.

1st Call take a holistic approach when supporting customers. They are very flexible and work on a drop-in basis, although are happy to book appointments for more complex support needs.

Opening times:

  • 10.00 – 15.00 on Monday, Tuesday and Thursday (Closed between 12.30 – 13.00 for lunch)
  • 10.00 – 14.00 on Wednesday

Please note: closed on Fridays but are available for telephone, email, and online support.

They provide a range of services including:

Employment support (Including support through the projects More Positive Together and MPT STEPS)

  • Advice, guidance & information
  • Job search
  • Online job applications
  • Creating or updating a CV
  • Signposting to volunteering opportunities
  • Signposting to training
  • 1-2-1 employment mentoring
  • Interview coaching

Financial support & applications:

  • Universal Credit
  • ESA/JSA new style claims
  • Housing Benefit
  • Council Tax
  • Carers Allowance
  • State Pension, Pension Credit advice
  • Blue badge/Now card
  • Benefit calculations
  • Back to work calculations


  • New and existing Be-with-Us applications
  • Social housing information/signposting
  • Hyndburn Borough Council online homeless portal
  • General housing advice

Drop in to Unit 20, the Arndale Centre, Cornhill, Accrington, BB5 1EX, or contact by calling 01254 238533 or via email: 1stcall-MPT-referral@onward.co.uk