Consumer Alerts – November 2020

Beware Doorstep Callers

Trading Standards advice is to always say no to cold callers. The Safetrader scheme can help you find a trader in your area, contact 0303 333 1111 or go to

Online Quote Providing sites

Please be careful when using online sites that offer to provide trader quotes, in particular the sites where a householder states what work they want doing, and traders are then invited to contact them.

Always use local known traders. Get recommendations from friends and family. Obtain 3 quotes and make sure to get a written contract and full contact details including an address.

Green Homes Grant

Following the launch of the Government backed Green Homes Grant, residents are urged to be on their guard for possible scams. Details of the new scheme indicates only approved and checked traders can carry out the work requested to meet the criteria.

Householders can check to see if they are eligible for the Green Homes Grant voucher scheme, and can find a trader registered to carry out the work, via the government website, GOV.UK.

Sky Broadband telephone scam

Beware of receiving a telephone call from Sky claiming that you are due compensation due to their internet speeds being too slow. The scammers then requests bank card details.

Scams can be reported to Action Fraud, contact 0300 123 2040 or go to

Contact the Trading Standards Service via the Citizens Advice Consumer Helpline on 0808 223 1133