We are experiencing large volumes of claims at present and whilst we aim to assess each claim quickly once all the information supporting the claim is received, it is currently taking 2-3 weeks to assess claims.
Please note that if you do not provide the information requested in the claim process or provide incorrect information this will delay your claim and the claims of others.
To speed the process of dealing with claims, please ensure that the information requested during the claim process is provided.
From 28 September 2020, you may be entitled to a Test and Trace Support Payment of £500 for the period that you have been told to isolate if you:
- Have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have tested positive for Coronavirus, or,
- Have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have been identified as a close contact of someone who has tested positive, and are not exempt from self-isolation; or
- You are the parent or guardian of a young person in the same household who is self-isolating and need to take time off work to care for them; and;Are employed or self-employed, and;
- Are employed or self-employed, and;
- Are unable to work from home and will lose income as a result of being asked to self-isolate, and;
- You currently receiving any of the following benefits:
- Universal Credit
- Working Tax Credit
- Income-Based Employment and Support Allowance
- Income-Based Jobseeker’s Allowance
- Income Support
- Housing Benefit
- Pension Credit
If you are not claiming any of the benefits listed above, you may still be entitled to a payment from the Discretionary Scheme if you have a low income and are suffering financial hardship. Please see the discretionary page for details.
Please note that currently you have up to 42 days from the first day of you or your child or young person’s period of isolation to submit a claim for a Test and Trace Support Payment.
You may be entitled to a Test and Trace Support Payment if you are a parent or guardian of a child or young person who is required to self-isolate, for more information please read the FAQs page.
The scheme will last until 31st March 2022.
When you apply, you will be asked to provide proof of:
- Your employment status – this could be a recent wage slip or a recent self-employed tax return, and,
- A bank statement for your account that you want the payment to go to. This must include your name as the account holder, the sort code and account number.
- You will also need your NHS Test and Trace ID number or your child or young person’s, if they have one and you are claiming because you are caring for them whilst they self-isolate.
- If applicable the letter from the educational establishment that states that your child or young person must self-isolate.
- Your National Insurance Number.
Before we can make any payments, these details will be verified, therefore please provide any requested information or proof during the application process, this will speed any payment that you may be entitled to being issued.