Accessibility Statement

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Accessibility Statement for Hyndburn Borough Council

This accessibility statement applies to the main Hyndburn Borough Council website (hyndburnbc.gov.uk).

Hyndburn Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances listed below.

Accessibility requirements

We want as many people as possible to be able to use this website. For example, you should be able to:

  • Change colours, contrast levels and fonts using your browser or device settings

  • Zoom in up to 300% without text spilling off the screen

  • Navigate most of the website using only a keyboard

  • Navigate most of the website using speech recognition software

  • Listen to most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet provides advice on making your device easier to use if you have a disability.

Technical information about this website’s accessibility

Hyndburn Borough Council is committed to making its website accessible in accordance with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations:

1. Text resizing and reflow issues

  • When text is increased to 200%, some content overlaps or functionality such as navigation menus becomes unusable (WCAG 1.4.4 Resize Text).

  • At zoom levels up to 400%, some content does not reflow correctly and horizontal scrolling is required (WCAG 1.4.10 Reflow).

2. Keyboard accessibility issues

  • Some online forms are difficult to navigate using only a keyboard (WCAG 2.1.1 Keyboard).

  • Keyboard focus indicators are missing or difficult to see (WCAG 2.4.7 Focus Visible).

  • Keyboard focus order does not always follow a logical sequence (WCAG 2.4.3 Focus Order).

  • Focused elements may be partially obscured by fixed headers or overlays (WCAG 2.4.11 Focus Not Obscured – where applicable).

3. Bypass blocks and page structure

  • There is no mechanism to skip repeated navigation content (WCAG 2.4.1 Bypass Blocks).

  • Some iframe elements, such as embedded maps, do not have accessible names (WCAG 4.1.2 Name, Role, Value).

4. Accessible names and labelling

  • Some links and buttons do not have sufficiently descriptive accessible names (WCAG 2.4.4 Link Purpose; WCAG 4.1.2 Name, Role, Value).

  • Some buttons are announced by screen readers without discernible text (WCAG 4.1.2 Name, Role, Value).

5. Colour contrast

  • Some text and focus indicators do not meet minimum colour contrast requirements (WCAG 1.4.3 Contrast (Minimum)).

6. Touch target size

  • Some interactive elements are too small or too close together to activate easily (WCAG 2.5.5 Target Size – where applicable).

What we are doing to improve accessibility

We are actively working to improve accessibility across the website. This includes:

  • Reviewing and correcting keyboard navigation issues

  • Improving colour contrast to meet WCAG 2.2 AA requirements

  • Ensuring interactive elements have appropriate accessible names

  • Improving text resizing and reflow behaviour

  • Auditing and updating online forms

  • Reviewing legacy documents and prioritising essential content for remediation

Accessibility improvements are ongoing and form part of our regular website development programme.

PDFs and other documents

Some older PDF and Word documents are not fully accessible to screen reader software.

PDFs or other documents published before 23 September 2018 are exempt from the accessibility regulations unless they are essential to providing our services. Where such documents are essential, we will provide an accessible alternative on request.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. Live video is exempt from the accessibility regulations. We will provide captions for recorded video content where required.

Feedback and contact information

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or believe we are not meeting accessibility requirements, please contact us.

Email: enquiries@hyndburnbc.gov.uk
Telephone: 01254 388 111

When reporting an issue, please include the web address (URL) of the page and a description of the problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Preparation of this accessibility statement

This statement was prepared on 3rd March 2026 and will be reviewed on an annual basis or sooner if required.

The website was tested on 1st January 2026 by the internal Digital and ICT team. This test was completed using the tools that are available as ‘free’ from https://www.w3.org/WAI/ER/tools