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Accessibility Statement

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Accessibility Statement for Hyndburn Borough Council

This accessibility statement applies to the main Hyndburn Borough Council website (hyndburnbc.gov.uk).

Hyndburn Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances listed below.

Accessibility requirements

We want as many people as possible to be able to use this website. For example, you should be able to:

  • Change colours, contrast levels and fonts using your browser or device settings

  • Zoom in up to 300% without text spilling off the screen

  • Navigate most of the website using only a keyboard

  • Navigate most of the website using speech recognition software

  • Listen to most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet provides advice on making your device easier to use if you have a disability.

Technical information about this website’s accessibility

Hyndburn Borough Council is committed to making its website accessible in accordance with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations:

1. Focus Visibility

  • Keyboard users may not always be able to see which element is currently selected. (WCAG 2.4.7).

2. Focus not obscured

  • In some cases, keyboard focus moves to elements that are hidden behind overlays, making them difficult or impossible to see. (WCAG 2.4.11).

3. Resize text and zoom

  • Users may not be able to zoom in on mobile devices due to restrictions in the website’s settings. (WCAG 1.4.4).
  • At 200% zoom, the chatbot is partially cut off and not fully visible. (WCAG 1.4.4)
  • At 400% zoom, the chatbot is partially cut off and not fully visible. (WCAG 1.4.10)

4. PDFs (Post 2018+)

We are aware of some PDF documents on our website that do not fully meet accessibility standards. Specifically:

  • Some PDF documents are missing a defined language setting. (WCAG 3.1.1 Language of Page)
  • Some images within these PDFs do not include appropriate alternative text. (WCAG 1.1.1 Non-text Content)
  • Certain elements within these PDFs are not correctly tagged, which may affect how assistive technologies interpret the content. (WCAG 1.3.1 Info and Relationships)

What we are doing to improve accessibility

We are actively working to improve accessibility across the website. This includes:

  • Reviewing and correcting keyboard navigation issues

  • Ensuring interactive elements have appropriate accessible names

  • Improving text resizing and reflow behaviour

  • Auditing and updating online forms

  • Reviewing legacy documents and prioritising essential content for remediation, including addressing known accessibility issues in some PDF documents

Accessibility improvements are ongoing and form part of our regular website development programme.

PDFs and other documents

Some older PDF and Word documents are not fully accessible to screen reader software.

PDFs or other documents published before 23 September 2018 are exempt from the accessibility regulations unless they are essential to providing our services. Where such documents are essential, we will provide an accessible alternative on request.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. Live video is exempt from the accessibility regulations. We will provide captions for recorded video content where required.

Feedback and contact information

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or believe we are not meeting accessibility requirements, please contact us.

Email: enquiries@hyndburnbc.gov.uk
Telephone: 01254 388 111

When reporting an issue, please include the web address (URL) of the page and a description of the problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Preparation of this accessibility statement

This statement was prepared on 3rd March 2026 and will be reviewed on an annual basis or sooner if required.

The website was tested on 1st January 2026 by the internal Digital and ICT team. This test was completed using the tools that are available as ‘free’ from https://www.w3.org/WAI/ER/tools