Equality Impact Assessment – Benefits and Customer Services

Details of the Council's Equality Impact Assessments. We have recently revised our process and internally these are now known as Customer First Analysis.

EIA Provision of telephone serviceDownload
EIA Campaigns for benefit up takeDownload
EIA Provision of front line enquiry serviceDownload
EIA Council Tax for Empty Dwellings and Second HomesDownload
EIA Council Tax SupportDownload
CFA Insolvency Bankrupty Council Tax NDR Recovery PolicyDownload
CFE Council Tax Base 2014 2015Download