Housing Benefit and Council Tax Support

Contact Us

Our Customer Contact Centre is open for telephone and email enquiries as follows:

  • Monday 9:00am to 5:00pm
  • Tuesday 9:00am to 5:00pm
  • Wednesday 10:00am to 5:00pm
  • Thursday 9:00am to 5:00pm
  • Friday 9:00am to 5:00pm

We can answer all questions by email so please consider emailing us at enquiries@hyndburnbc.gov.uk rather than telephoning  us. Emailing the Council will also provide a written record of the response for you to look back on. When you email us we will need to verify who you are so please include

  • your full name and address,
  • your date of birth
  • reference number and
  • telephone number.

We aim to reply to all emails within 2 working days.

You can also write to us –

Benefits, Revenues and Customer Contact
Accrington Town Hall
Broadway Offices

We are available by telephone on 01254 388 111, please bear in mind that the telephone lines are usually very busy therefore the amount of time you have to wait can vary, which is another good reason for using email.