Private Hire Operators Licence

Complaints

 

If you have reason to complain about a licensed driver, vehicle or operator licensed by us, you can submit your complaint to the Licensing Department.

In order for us to deal with your complaint effectively you will need to supply us with:

  • your name and contact phone number
  • details of the driver, vehicle or operator you wish to complain about (including the licence number if known)
  • details of what your complaint or problem is, including dates, times and location as appropriate

If you wish to submit your complaint in writing, the Council have a complaints form, that you could complete and return, or alternatively, you could submit your complaint by email address below.

All complaints are dealt with in the strictest confidence and your details will not be released, but are required for us to contact you for further details.

Please note that, if your complaint relates to a road traffic infringement, such as alleged “road rage”, your complaint must be made to Lancashire Constabulary in the first instance.

Completed complaints should be sent to:

Licensing Department
Scaitcliffe House
Ormerod Street
Accrington
Lancashire
BB5 0PF
Tel. 01254 388111 (between 11.00am – 4.00pm)
email – licensing@hyndburnbc.gov.uk