Hyndburn Borough Council Complaints Procedure

Stage 3: Making an Appeal

If you are unhappy with the manager’s reply you can appeal to the Council’s Head of Paid Service. He will acknowledge your appeal within 5 working days and will arrange for your complaint to be investigated again by a senior manager who is independent of the service you are complaining about. You will usually receive a full reply to your appeal in writing within 20 working days. Again, if your complaint is very serious or complicated, it may take us a little longer to complete the investigation, but we will keep you informed of our progress and let you know when you can expect to receive a full response.

Your appeal should be sent to:

David Welsby
Council Offices
Scaitcliffe House
Ormerod Street
Accrington
BB5 OPF

Your appeal should be made in writing, either by letter or fax or you can complete our complaints form. If you need assistance, you can visit the Council Offices and a member of staff will take down details of your appeal.