Universal Credit

Frequently Asked Questions for Landlords

 

Q. How can I assist a tenant to make a claim for Universal Credit?

All claims for Universal Credit should be online

View the DWP’s Top Tips for Landlords

Q. What information will Hyndburn Borough Council be able to provide regarding a tenant’s claim for Universal Credit?

We will not be able to give a landlord any information about a tenant’s claim for Universal Credit. You should contact the DWP. The contact number is 0345 600 0723

Q. What information will the Department for Work and Pensions be able to provide to the Landlord regarding a tenant’s claim for Universal Credit?

The DWP will not be able to give a Landlord any information regarding a tenant’s claim for Universal Credit without the explicit consent of the tenant.  Further details can be found here.

Q. How often will the tenant be paid their rent by the Department for Work and Pensions?

The housing element will be paid within the full entitlement to Universal Credit. The first payment will be sent to the Tenant 5 weeks after the date of claim, and calendar monthly thereafter.

Q. Can payments still be made to a Landlord for a tenant’s rent?

The DWP may consider paying a Landlord for a short period of time in certain circumstances.  Please see information for landlords for further details.

Q. If the Department for Work and Pensions agree to pay the Landlord, how will the Landlord be paid and how often?

The Landlord will be paid calendar monthly in arrears. Payments will be made into the Landlord’s bank account.

Q. How do I let the Department for Work and Pensions know that my tenant is in arrears or has moved or passed away?

The Landlord should contact the DWP by telephone on 0345 600 0723.

 

Q. How would a Landlord notify the Department for Work and Pensions about a rent increase?

Some landlords will be able to access a landlord portal for this.  Further details can be found on the Government’s information for landlords pages.

Q. Can a Landlord appeal against a decision that the Housing element of Universal Credit is not paid direct to him/her?

A Landlord will not be able to appeal the decision.

Q. If there are any other questions or concerns, who can the Landlord contact?

The Landlord should contact the DWP by telephone on 0345 600 0723. There is also a text phone number 0345 6000743